iTop Screenshot

iTop Inc. is a leading provider of IT service management solutions. One of their flagship products is iTop, a versatile and customizable platform for managing IT services, assets, processes, and customers. To demonstrate the capabilities of iTop, iTop Inc. has provided a screenshot of the platform in action.

The screenshot showcases the dashboard view of iTop, which provides an overview of the key performance indicators (KPIs) for IT service management. The dashboard includes graphical representations of metrics such as the number of open incidents, the average response time, the satisfaction rate, and the planned versus actual change requests.

In addition to the dashboard, iTop offers a range of modules and features to support IT service management best practices. These include incident management, problem management, change management, service level management, asset management, configuration management, project management, customer portal, reporting and analytics.

ITop is designed to be flexible and adaptable to diverse IT environments and business requirements. It supports various industry standards such as ITIL, COBIT, ISO 20000 and ISO 27001. It can be deployed on-premises or as a SaaS solution.

iTop provides a comprehensive and user-friendly platform for IT service management that can help organizations improve their efficiency, quality, and customer satisfaction.