Efficient IT Service Management with iTop
iTop is a comprehensive IT Service Management software that streamlines service requests, incident management, and user support.
iTop Inc. is a leading provider of IT service management solutions. One of their flagship products is iTop, a versatile and customizable platform for managing IT services, assets, processes, and customers. To demonstrate the capabilities of iTop, iTop Inc. has provided a screenshot of the platform in action.
The screenshot showcases the dashboard view of iTop, which provides an overview of the key performance indicators (KPIs) for IT service management. The dashboard includes graphical representations of metrics such as the number of open incidents, the average response time, the satisfaction rate, and the planned versus actual change requests.
In addition to the dashboard, iTop offers a range of modules and features to support IT service management best practices. These include incident management, problem management, change management, service level management, asset management, configuration management, project management, customer portal, reporting and analytics.
ITop is designed to be flexible and adaptable to diverse IT environments and business requirements. It supports various industry standards such as ITIL, COBIT, ISO 20000 and ISO 27001. It can be deployed on-premises or as a SaaS solution.
iTop provides a comprehensive and user-friendly platform for IT service management that can help organizations improve their efficiency, quality, and customer satisfaction.
Overview
iTop Screenshot is a Shareware software in the category Miscellaneous developed by iTop Inc..
The users of our client application UpdateStar have checked iTop Screenshot for updates 1,445 times during the last month.
The latest version of iTop Screenshot is 1.2.3.544, released on 01/16/2025. It was initially added to our database on 07/30/2021. The most prevalent version is 1.2.3.544, which is used by 89% of all installations.
iTop Screenshot runs on the following operating systems: Windows. The download file has a size of 10.9MB.
iTop Screenshot has not been rated by our users yet.
Pros
- Customizable: iTop allows customization of its features and modules to fit the specific needs of different organizations.
- User-friendly Interface: iTop has an intuitive and easy-to-navigate user interface, making it simple for users to adapt to the software.
- Strong Community Support: The software has a large user community, which provides support, documentation, and additional resources for users.
- Feature-rich: iTop offers a wide range of features including incident management, problem management, change management, CMDB, and reporting tools.
Cons
- Steep Learning Curve: Due to its extensive features and customization options, new users may find iTop challenging to learn initially.
- Limited Out-of-the-Box Functionality: Some users may find that the basic features provided by iTop are not sufficient for their needs without additional customization.
- Lack of Advanced Reporting: While iTop does offer reporting tools, some users feel that the reporting capabilities are not as advanced as other ITSM tools on the market.
- Resource Intensive: iTop may require significant resources in terms of time and expertise to set up and maintain, particularly for smaller organizations with limited IT staff.
FAQ
What is iTop Screenshot?
iTop Screenshot is a tool developed by iTop Inc. that allows users to capture screenshots of their desktops or specific windows and elements within them.
Is iTop Screenshot free to use?
Yes, iTop Screenshot is completely free to download and use.
What operating systems does iTop Screenshot support?
iTop Screenshot supports Windows 7, 8, and 10, as well as macOS 10.10 and higher.
Can I edit my screenshots within iTop Screenshot?
No, iTop Screenshot does not include editing tools. However, you can easily open your screenshot in an image editing program to make any necessary edits.
Can I save my screenshots in different formats?
Yes, you can save your screenshots in PNG, JPG, BMP, or GIF formats.
Does iTop Screenshot offer any advanced capture settings?
No, iTop Screenshot is designed to be a simple and easy-to-use tool with basic capture settings.
How do I capture a specific window with iTop Screenshot?
To capture a specific window, simply click on the window to bring it into focus, then press the "Ctrl + Alt + S" hotkey.
Can I capture screenshots on a timer with iTop Screenshot?
No, iTop Screenshot does not include a timer feature.
How do I save my screenshots with iTop Screenshot?
After capturing your screenshot, you can choose to save it by clicking the "Save" button in the bottom right corner of the iTop Screenshot window.
Is iTop Screenshot safe to download and use?
Yes, iTop Screenshot is completely safe to download and use. It does not include any malicious software or viruses.
Boris Weber
I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.
Latest Reviews by Boris Weber
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